Free Sample Service
We provide a free sample cutting & test service. You only need to send us the CAD file, and we will arrange it for you as soon as possible and send you all the videos to show you the cutting process and results.
Service System
Offering 24/7 worry-free "online + offline" after-sales service, Gold Mark Laser delivers premium products and services globally, contributing to societal progress and fulfilling its mission: "Laser Technology Builds a Better World.
Technical Support System
Pre-sales
Requirement Alignment, Solution Communication
During Sales
Factory Audit Guidance; Process Sample Support; Contract Details Finalization
After Sales
Installation + Commissioning + Training + Acceptance; Online and Offline Technical Support; Free Remote Software Upgrade Service, etc.
After-Sales Service System
24/7 Online Guidance
24/7 online after-sales service to quickly resolve issues.
Global Deployment of After-Sales Service Teams and Spare Parts Warehouses
Customer Maintenance System
Customer Satisfaction Survey
Conducting online follow-ups with purchasing customers to gather feedback on products, technical support, after-sales service, and more
Offline Customer Follow-up
Conducting on-site visits to existing customers to understand production updates, equipment usage, and service follow-ups.
Customer Appreciation Event
Hosting an event for new and existing customers to share new products, technologies, discuss industry trends, and show appreciation to loyal clients.
Exclusive Privileges
Joint Events; Special Policies for Repeat and Referral Customers; Custom Gifts and Exclusive Benefits
Samples
