FAQs

• Can I specify the brand of the laser?

  Absolutely. We have in-depth partnerships with major laser brands (IPG, Raycus, MAX, JPT, etc.). You can specify a brand based on your budget and preferences, and we will adjust the final quote according to the price difference.

• Our country's voltage standards are different. Will the machine work?

  No problem. We will confirm your local industrial voltage before production.

• I'm not sure if my material can be cut/welded. Can you make a sample for me for free?

  Of course. We offer free sample testing. This is the most direct way to verify the equipment’s performance. You can send us your materials, or if your materials are common metals (such as carbon steel, stainless steel, or aluminum), we can use existing materials from our factory inventory for testing.

• What are the benefits of a fully enclosed model?

  Safety: Blocks diffuse laser reflection, protecting operator eyes (compliant with CE/FDA mandatory standards).

  Environmental: The fully enclosed structure, combined with a top-mounted ventilation system, effectively concentrates and filters out fumes generated during cutting, maintaining clean air in the workshop.

• Why choose a dual-exchange workbench?

  Single Platform: After cutting one board, the machine stops, and a worker unloads and loads materials, leaving the machine idle.

  Dual Exchange Platform: While the machine is cutting on one platform, a worker unloads and loads materials on the other. After cutting, the two platforms automatically exchange materials within 15 seconds. The machine operates almost without stopping, increasing efficiency by over 50%.

• I want a larger processing area, can you customize that?

  Yes. In addition to the standard 3015 (3m x 1.5m), 4020, and 6025 models, we can customize extra-large format (such as 12m long and 2.5m wide) floor rail type or extended type bed to meet your needs for processing extra-long workpieces.

• Can we print our logo on the machine exterior (OEM service)?

  OEM customization is supported. If you are an agent or have brand requirements, we can spray your logo on the machine body free of charge, and even change the paint color of the machine according to your VI design requirements.

• What are the environmental requirements for laser cutting machines?

  It is recommended to use indoors, with an ambient temperature of 0-40℃ and humidity below 80%. Environments with significant ground vibration (affecting accuracy) and excessive dust must be avoided. A regulated power supply is also essential to prevent voltage fluctuations from damaging precision components.